CALL it a sign of growing public trust and confidence as hundreds of texters have swamped the new National Capital Region Police Office hotlines with information ranging from presence of police misfits and scalawags to illegal drug activities taking place in Metro Manila just a few hours after it was launched by Philippine National Police chief, Director General Oscar D. Albayalde and NCRPO director, Chief Superintendent Guillermo Lorenzo T. Eleazar, the Journal Group learned yesterday.
On its 1st day alone, the public quickly responded to an appeal from Both Gen. Albayalde and Eleazar to use the NCRPO hotlines (Globe) 0915-8888181 and (Smart) 0999-9018181 to fully utilize the reporting tool with policemen monitoring the “Pulis na Abusado, Pusher at mga Loko. Agad I-send Mo sa Team NCRPO’ hotlines receiving over 500 complaints.
“Napakaganda ng tugon ng ating mga kababayan... Ang dami na talagang nagbigay ng impormasyon and we are thoroughly validating and counter-checking those information,” Eleazar said.
The hotlines are being monitored 24/7 by trained and competent policemen at the NCRPO headquarters in Camp Bagong Diwa in Bicutan, Taguig City. Information being relayed to the hotlines are being analyzed by the police with the actionable ones being quickly referred to concerned police stations or units for immediate action.
Eleazar said that reports pertaining to erring cops are marked for validation and referred to the NCRPO Regional Police Intelligence Unit. “It’s all on record specifically those information regarding the involvement of a policeman in illegal drug activities,” he said.
Gen. Albayalde and Eleazar last Friday launched the NCRPO hotlines which aim to provide immediate and appropriate police response, strengthen public engagement and information and intelligence fusion, and to further intensify the internal cleansing program of the Metro Manila police office.
The NCRPO director encouraged the public to reach out to Team NCRPO for police assistance, complaints, and suggestions and to report relevant information related to security and peace and order thru their official hotlines.
He also assured that any information received in the hotline will be kept confidential and will be given immediate and appropriate actions. “Every relevant information reported to us will be of great help to the police in responding, resolving, and preventing immediately any incident and security issues,” Eleazar said.
“We, the policemen are only doing our jobs to enforce the law, to maintain peace and order and to make every community a safer place to live, work and do business. The Team-NCRPO assures the public that we will strictly observe maximum tolerance and respect human rights while performing our tasks,” the official added.
The hotline which was described as the “first of its kind” is accessible through various mobile instant messaging applications.
Eleazar said Metro Manila residents can “file complaints, submit secret information and just simply get in touch with the Team NCRPO” not only through text messaging but also via various platforms which include Viber, WhatsApp, Telegram, Line, and WeChat.
The public can also reach the NCRPO through their email addresses, firstname.lastname@example.org or Sms1.email@example.com, or through Facebook @NCRPOreact.