New International Organization for Standardization certification inspires National Parks Development Committee to do more

January 31, 2019

Another major feat was achieved by the National Parks Development Committee (NPDC) recently when it obtained its ISO 9001:2015 certification.                  

The said certificate was awarded by its current certifying body, the Worldwide Quality Assurance (WQA) Philippines which is accredited by the International Organization for Standardization (ISO) and which, as one of the fastest growing certification bodies in the industry, serves as a pillar in developing ISO standards.

Needless to say, the NPDC, with Penelope Belmonte as its executive director, has sustained the spirit of ISO 9001 by complying with the standards and requirements and thus achieving a successful  transition to the 2015 version.

An ISO certification is an internationally-recognized standard certifying an agency’s ability to consistently provide service that meets customer and applicable statutory and regulatory requirements.                                                              

In the case of the NPDC, the achievement came in recognition of the agency’s high quality standards and services and Belmonte sees it as a significant step towards realizing the agency’s vision of institutionalizing the agency’s processes and to further ensure quality standards.

The feisty NPDC head is not the type who would rest on her laurels as she said that the NPDC is also committed to continuously improve the effectiveness of its  Quality Management System in adherence to the principles of good governance.

In fact, she has put in place a clear and well-crafted quality policy which will now serve as inspiration and motivation for its employees and the agency as a whole.

With the establishment of quality standards in its processes, the agency is ensured that the level of compliance in the delivery of its services will be consistent and continuous. She also vowed that the agency will maintain customer satisfaction through regular monitoring and improvement of services.

Belmonte also does not take sole credit for the new certification, as she  cited the efforts of the men and women of the NPDC in contributing to the successful transition of the agency to ISO 9001:2015.  

Proudly, she said this only goes to show that the quality of the NPDC’s services are now world-class, adding that the new certification will serve as an inspiration for the NPDC to better deliver on its mandate to develop, preserve and manage Rizal Park, Paco Park and other urban or open parks that maybe assigned to it,  by way of nurturing and maintaining world-class parks; promote Filipino family values and patriotism to national heritage, arts and culture; develop and preserve peaceful, secure and safe parks and to create an enriching and satisfying experience for the general public.

The NPDC is a government agency that is tasked to oversee national parks in the Philippines. It was established on January 14, 1963 by Executive Order 30 primarily for the purpose of developing and maintaining national parks specifically the Rizal Park or Luneta, Paco Park, the Pook ni Maria Makiling and Burnham Park.  

ISO, meanwhile, develops the standards in order to certify businesses or organizations, defining the criteria for meeting a number of quality management principles. It helps businesses and organizations be more efficient and improve customer satisfaction.

For Belmonte, the new ISO certification  will all the more inspire her and others involved in running the NPDC  to continuously seek ways that will further improve its services to the public.                 

These services, according to her, are delivered by employees who are nationalistic, experts in their field, skilled and friendly through a conducive, automated and well-equipped working environment.

Kudos to the men and women of the NPDC!!!

* * *

Direct Hit entertains comments, suggestions or complaints. Please have them emailed to itchiecabayan@yahoo.com or text 0927-7169778.