One toll pay system, pangako ng operator

TINALAKAY natin dito ang ikinasasakit ng ulo ng mga motorista sa mga expressways natin na karambola ang bayaran.

Iyong tipo bang kailangan mo pa ng ibang card sa NLEX, SLEX, Calax, Skyways, TPLEX, Cavitex at kung saan -saan pang may bayad na kalsada. Pare-pareho namang Philippine peso ang gamit natin kaya dapat lang naman nag-uusap ang mga operators ng tollways para sila na lang magkaroon ng income sharings sa kahit anong paraan para ang mga motorista ay hindi na rin mahirapan.

Nabanggit na sa atin ni Transportation Secretary Art Tugade na ang ultimate system ay magiging isa na lahat ang tollways payment kaya malaking paracetamol ito para sa ating lahat.

Kaugnay ng isyung ito, sumulat sa atin ang Metro Pacific para tiyaking magiging maayos na rin ang sistema ng bayaran sa mga expressways dahil ginagawan na nila ito ng paraan.

Para sa balanseng paraan naman, ilalathala natin ng kanilang liham na pirmado ni Ms. Maria Teresa Capistrano, Assistant Vice President for Communications & Stakeholders Management ng MPCALA Holdings Incoporated na nasa ilalim din ng Metro Pacific.

Narito po ang kanilang liham:

Dear Mr. Encarnacion,

Greetings from MPCALA Holdings, Incorporated!

We are the concessionaire of the Cavite-Laguna Expressway (“CALAX”), and we respectfully write to you in connection with the article you wrote and was published on People’s Tonight dated 17 July 2020 and titled, “Sakit ng ulo sa mga tollways.”

We welcome your sentiments, have conducted a thorough investigation on your concerns, and wish to extend to you our heartfelt apology for all the forms of inconvenience you endured while traversing our tollroad.

As we remain committed to ensure fast, safe and seamless travel for motorists like yourself along our expressways, we assure you that we are constantly upgrading our technology, systems and improving our personnel to attain this objective.

In fact, with the help of our partners in government and the private sector, we are eyeing to transform all our tollbooths into 100% fully electronic and cashless hopefully within the year, not only to ease the flow of traffic, but also to help in nationwide efforts vs COVID-19 by eliminating face-to-face transactions between motorists and tollbooth cashiers.

Moreover, we are coordinating with other tollroad operators in Luzon, San Miguel Tollways and the Ayala Group, to make our RFID (radio frequency identification) tags and stickers usable along the expressways operated by these two (2) concessionaires.

We are happy that you’re safe and sound following the incident on the CALAX. Moving forward, we humbly suggest that you, as an Easytrip RFID owner, use the Easytrip Dedicated Lane instead of the Mixed Lane to prevent a similar annoyance from happening again.

As a responsible organization and tollroad concessionaire, we always welcome feedback from our motorists, other stakeholders and partners like yourself. Please feel free to reach out to us should you wish to bring anything to our attention. Rest assured, we shall act promptly, decisively and efficiently.