Arroyo lauds success of Business Process Outsourcing in Philippines

Gloria Macapagal-Arroyo

HOUSE Speaker Gloria Macapagal-Arroyo expressed elation over the success of Business Process Outsourcing (BPO) in the country, one of her special projects during her presidency.

On Sunday , the former President made a “sentimental journey” to first BPO office in the Visayas region, located in Bacolod City.

After her tour in Bacolod City, Speaker Arroyo joined the people of Isabela, Negros Occidental in welcoming  Hugpong ng Pagbabago founder and chairman Davao City Mayor Sara Duterte and the senatorial candidates.

During her visit to the Teleperformance office, Speaker Arroyo lauded the staff of the BPO for its success. She inaugurated the said office in 2006.

“Like what we did the last time, I want to go to my favorite projects. Of course developing the BPO industry was one of my proudest accomplishments and I remember this was a first in the Visayas when we opened it here. That’s why we visited again in 2010 when I was reviewing my projects,” she said in an interview.

Speaker Arroyo has been credited for the rise of the BPO industry in the Philippines. Her pioneering initiatives and her administration’s support to the industry led to its phenomenal growth in the country.

These included the creation of the ITBPAP, creation of  the Commission on Information and Communication Technology, providing investor support through the accreditation of buildings used by the industry, completion of infrastructure projects like airports, and training vouchers from the Technical Education and Skills Development Authority worth over P800 million from 2007-09.

During her presidency, BPO industry grew on an average of 65 percent per annum over a decade and had nearly half a million workers by the  end of 2009 which was then President Arroyo’s last full year in office, growing from only $1.3 billion in 2003 to $8.9 billion in 2010.