CEB bares guidelines for cancelled flights

March 15, 2020

IN line with directives from the Provincial Government of Cebu prohibiting the entry of passengers into the province via air from Clark, Legazpi, Dumaguete and Cagayan de Oro, the following Cebu Pacific (Ceb) and Cebgo flights are cancelled from March 15 to April 13, 2020: 5J 607, Clark-Cebu; 5J 157, Clark-Cebu; 5J 609, Clark-Cebu; 5J 204, Cagayan de Oro (Laguindingan)-Cebu and DG 6516,  Dumaguete-Cebu.

Passengers on cancelled flights may choose from any of the following options: rebook the flight, with change fees and fare difference waived; store the full value of the ticket in a Travel Fund which is valid for 180 days and can be used to book any Cebu Pacific flight within the next 12 months or get a full refund.

CEB spokesperson Ma. Rosario Lagamon said the refund will be according to the mode of payment.
If paid in cash, refund must be claimed at designated Cebu Pacific ticket offices. If payment was made through debit or credit card, please allow two billing cycles for refund to be credited into the account, she explained.

To avail any of these options, use the “Manage Booking” portal in the Cebu Pacific website, she added.