SO as to enable passengers to easily update their contact information after booking online, leading carrier Cebu Pacific announced that it has strengthened its contact information database.
“Now more than ever, we have seen how important it is for airlines to have accurate passenger contact information – not only to keep passengers updated on flight changes, but also to support contact tracing efforts,” said Candice Iyog, CEB VP for Marketing & Customer Experience.
Iyog said the enhancement, which is available for both passengers who booked online or through a travel agency, will provide support to local government units who require passenger details prior the flight.
“We believe with this multi-layer approach to safety and convenience, we will be able to restore trust and confidence in air travel for everyJuan,” Iyog added.
Beginning today, she said passengers may already conveniently update their contact information anytime, from post-booking until check-in, through CEB’s Manage Booking portal on the website (https://bit.ly/CEBmanageflight).
“Fill out necessary details on the manage booking page, then select which flight you’d want to modify. Click on “Update Guest Details” and click continue until done.For more information, frequently asked questions may be found at https://bit.ly/CEBFlightReminders,” Iyog said.