BUDGET carrier Cebu Pacific (CEB) yesterday issued an apology for the ‘unprecedented level of disruption to our operation’ over the past several days, after an earthquake struck the country and caused flight cancellations.
`‘We are truly sorry for the inconvenience this has caused our passengers who have experienced extended delays. Efforts have been made to minimize the disruption to our passengers in the past week. However, we realize that current operating conditions, particularly in our Manila hub, necessitate a temporary reduction of flights,’ said CEB spokesperson Ma. Rosario Lagamon.
In order to create more space in our schedule for operational recovery and minimize rolling delays, it will be necessary for us to cancel several Cebu Pacific and Cebgo flights on April 28, 29 and 30, 2019.
Lagamon said these flight cancellations should help stabilize flight timings, improve on time performance and reduce inconvenience to our passengers.
She said passengers on cancelled flights may take any of the following options: rebook flights for travel within 30 days from original departure date, free of charge; get a full refund; place the full cost of the ticket in a Travel Fund or re-route to / from alternate airports for travel within 30 days, subject to availability of seats.
Furthermore, passengers on the cancelled flights will receive one round-trip travel voucher which they can use for future flights.
For passengers who opt to rebook, or avail of a refund or Travel Fund, they may manage their own booking through the “Manage Booking” section of the Cebu Pacific website (https://bit.ly/CEBmanageflight). We will provide an additional list of flights to be cancelled if this becomes necessary,’ Lagamon assured.