CEBU Pacific Airlines (CEB) yesterday temporarily suspended flights between Taiwan and the Philippines effective yesterday.
According to the CEB management, their move is in support of the efforts by the Philippine government to manage the risks from the Novel Coronavirus Acute Respiratory Disease [nCoV ARD], and the inclusion of Taiwan in the travel ban.
In their statement, “all Cebu Pacific flights between Taipei and Manila are cancelled effective February 11 until further notice”.
Specifically, affected flights were Manila-Taipei [5J 312-5J 310]; Taipei-Manila [5J 311-5J 313].
Under travel restrictions imposed by the Philippine government Filipino nationals are barred from travelling to Taiwan, including airline flight and cabin crew.
On the other hand, barred from entering the Philippines are foreign nationals, except Permanent Resident Visa holders, who come directly from Taiwan, or have been there within 14 days immediately preceding arrival in the Philippines.
Passengers on cancelled Cebu Pacific flights between Taipei and Manila are being notified through the contact details provided upon booking. They may also check the status of their flights through the Manage Booking portal in the Cebu Pacific website, https://book.cebupacificair.com/Manage/Retrieve/.
The following options are made available for passengers on cancelled flights:
- Rebook the flight (new flight date until Jun 30, 2020)
- Refund the tickets in full and
- Store the value of the ticket in a Travel Fund for future use
The CEB said they will continue to provide updates as more information becomes available.