Department of Transportation to create ‘malasakit’ center in air, sea ports

January 28, 2019

THE Department of Transportation yesterday said it will establish DoTr Malasakit Help Desks (MHDs) in major transportation hubs throughout the country.

The move is in response to the continuing challenge of President Rodrigo Duterte to government agencies “to make the Filipino life comfortable.”

The Malasakit Help Desk is a one-stop shop for passenger assistance in airports, seaports, train stations, and land terminals. It serves as a convenient and accessible nexus for various government services in public transport.

As an integrated assistance center, the DoTr help desks can receive or handle airport/seaport/terminal-related inquiries and complaints, provide road-related assistance (i.e., booking TNVS/taxi rides), facilitate the refund of terminal fees, provide attestation of cause of trip cancellation or delays, deliver emergency medical assistance, accept reports of possible security threats, and extend other forms of assistance to passengers or commuters. 

The DoTr Malasakit Help Desks will follow the standard design to make them easily identifiable and conspicuous in transportation hubs.

Transportation Secretary Arthur Tugade, in directing attached agencies to establish the help desk, explains how the Filipino word ‘malasakit’ captures the essence of compassionate public assistance the DoTr wants to deliver to Filipinos. 

“Malasakit means ‘concern’ or ‘care’ beyond duty or requirement. For the DOTr, it means going over and beyond the basic services a transportation hub is established for. At our Malasakit Help Desks in airport terminals, for example, you can inquire about road-related services, or connectivity with other local airports,”