BUREAU of Customs (BoC) Commissioner Rey Leonardo ‘Jagger’ Guerrero announced he has completed a ‘10-Point Reform Program’ to guide the bureau’s activities and direction this year mainly anchored on “efficiency” in the delivery of service and organizational “integrity.”
“We are taking the lessons learned and putting them to work, for the development of the bureau in the short-term and over the long haul,” Guerrero said.
With the 10-point program, Guerrero told bureau officials and employees that he hopes it would “open a new chapter for improved operations (by the BoC) as an institution and better performance (of its personnel) as professional individuals.”
Prior to its release, Guerrero also initiated a round of consultations with bureau stakeholders last January 15 to get their feedbacks and recommendations.
In order of priorities, Guerrero spelled his ‘roadmap’ for the agency as follows:
Enhanced automation thru the bureau’s management information and technology system (MITS) “for more efficient and effective operations;” filling up of vacant plantilla positions thru the hiring of “capable and “committed” personnel” for the delivery of “better service;”
Incentives, promotions and rewards for customs employees “to improve the morale and motivate people to perform their jobs better;” organizational restricting “in the interest of streamlining and upgrading the organization;”
Improved and “enhanced” facilities “for optimum output;” enhancement of cargo clearance and examination capabilities; enhancement of the bureau’s intelligence and enforcement capabilities “to ensure that the bureau is able to contribute to (national) border security and economic development;”
Codification and harmonization of all bureau rules and regulations “to provide clear and accessible guidelines for all concerned;” creation of a Quality Management System (QMS) and an ‘Integrity System’ “that uphold quality and integrity;” and,
Enactment into law of all customs-related legislative measures “as foundation for the many innovations that will be implemented for a more dynamic customs organization.”
Guerrero stated that these priorities are anchored on improving organizational efficiency, upgrading individual proficiencies and strengthening institutional capabilities.