PAL, CEB cancel flghts for 14 days

August 04, 2020

Local carriers Cebu Pacific (CEB) and Philippine Airlines (PAL) have announced the cancellation of their flights to and from Manila from August 4 to 18 in line with the government's decision to revert the National Capital Region and neighboring provinces to the modified enhanced community quarantine.

However, PAL domestic flights between Clark, Cebu, Davao and cities other than Manila are not affected and shall remain operational.

The carrier’s international flights to and from Manila shall continue to operate, subject to further guidelines from the authorities in connection with quarantine capacity and related arrangements.

Domestic passengers of the cancelled flights have options to rebook, refund or convert their ticket into a travel voucher.

“We seek the understanding and full cooperation of our passengers as we make these necessary changes to comply with the government directives and above all to support public safety,” PAL spokesperson Cielo Villaluna said in a statement released yesterday.

Meanwhile, in a statement issued by CEB yesterday despite some flight cancellations, they will continue to operate the following domestic flights:  Clark-Cebu-Clark, every Tuesday  and Cebu-Davao-Cebu, every Tuesday.

CEB also intends to operate the following international flights:  5J 18 Manila-Dubai every Sunday; 5J 19 Dubai-Manila every Monday; 5J 194  Manila-Seoul [Incheon] every Thursday; 5J 5059 Tokyo (Narita)-Manila every Wednesday / Saturday.

Starting Aug 8 is 5J 817 Osaka-Manila every Friday and starting Aug 6 is 5J 807 Manila-Singapore.  Every Thursday / Saturday starting Aug 6- 5J 808 Singapore-Manila and every Friday/ Sunday starting Aug 7. 

Flights between Manila and Taipei, along with all other Cebu Pacific international flights, are also cancelled during this time.

CEB will also continue its all-cargo flights to ensure transport of essential goods across the country. We will also work with government at the national and local levels to assist stranded passengers. 

Passengers on cancelled flights have the following options:  1. Unlimited rebooking.  Rebook to any travel date within three (3) months from original flight, with change [rebooking] fees and fare difference waived.  If travel is after three [3] months, change fees are waived, but minimal fare difference may apply; 2. Two-year Travel Fund. Place the full cost of the ticket in a Travel Fund, or a virtual wallet with Cebu Pacific. Valid for two [2] years, the Travel Fund can be used to pay for flights up to a year out, or purchase add-ons (e.g. baggage allowance, seat selection, etc.); 3. Full refund. Passengers on cancelled flights are entitled to a full refund. However, due to the unprecedented volume of requests for refunds, the process may take at least four (4) billing cycles. 

Any one of these options can be availed by managing bookings online via the Cebu Pacific website (https://bit.ly/CEBmanageflight). Customers who booked through travel agencies or online booking sites must coordinate with them to manage their bookings or claim refunds.     

For questions or concerns, passengers can send a message via https://bit.ly/CEBrequest.