Social Security System reminds members to update contact information

January 26, 2019

THE Social Security System (SSS) has urged individually-paying members, including self-employed, voluntary members, non-working spouses, and overseas Filipino workers (OFWs), to provide and update their contact information for them to receive their Payment Reference Number (PRN) via text message.

The Real-Time Processing of Contributions (RTPC) program, which requires the generation of PRN before paying, instantly validates, transmits and acknowledges contribution payment with the member's record in SSS. Upon payment of their contribution using PRN, members will receive notifications via SMS that their contributions have been posted.

“We strongly urge our members who are not yet registered in the My.SSS facility so they could generate their PRN online, to provide SSS their contact information for the issuance of PRNs via SMS. This way, they will be able to pay their monthly contributions and avoid delays in the processing of their benefit claims and other services,” said SSS president and Chief Executive Officer Emmanuel F. Dooc.

“There are three ways to update their contact information. One is through over-the-counter in any of the SSS branches nationwide. Two, through My.SSS account in our website. Three, through the SSS Mobile Application. We call on our members to also register in the My.SSS facility in the SSS website ( and SSS Mobile Application, so they could generate their PRN on their own,” Dooc added.

Earlier, the pension fund announced that members can pay their contributions without PRN as a response to the clamor of members who have difficulty accessing the Internet. But this is only limited to those who have not yet received any PRN before.

Upon payment without PRN, SSS will request members to update their contact information in the database. The member will then receive their PRN via SMS for their next payment of contributions.

There are 83,606 pensioners, 124,583 OFWs, 563,219 voluntary members, 7,005 household helpers, 4.13 million employed members, 225,057 self-employed, and 7,141 non-working spouses who are registered in the SSS Website and with registered email addresses.

Members can visit the nearest SSS branch to update their contact information by accomplishing the Member Data Change Request Form (SSS Form E-4), or the Member Information portion of the Payment Slip.