Travel rush at NAIA

March 13, 2020

DEPARTING domestic passengers yesterday rushed to the Ninoy Aquino International Airport (NAIA) to take advantage of the grace period before the domestic travel ban ordered by President Rodrigo Duterte starts tomorrow.

Local carriers said that they are still waiting for the instruction regarding air cargo, but for the meantime all domestic operations are normal, as confirmed by Charo Lagamon, Cebu Pacific spokesperson and Cielo Villaluna, spokesperson of Philippine Airlines.

PAL said that around 65 round trip flights daily between Manila and domestic outlying stations will be affected following the government’s sweeping measures to combat the spread of Covid-19.

Villaluna said domestic air travel to and from Manila will be suspended from March 15 to April 14 to protect the citizenry from the virus.

PAL advises passengers of these affected flights to avail themselves of any of the following options:

1. Rebook their flight to a new travel date after April 14, 2020, with waivers of rebooking fees.

2. Refund the full cost of the ticket with waivers of fees.

3. Reroute their ticket on the same fare class, fare difference rules apply.

Villaluna said for holders of tickets issued by travel agents, “please contact or visit the nearest partner travel agency of PAL for your rebooking needs.”

“Our international flights and domestic flights on routes to and from Cebu, Clark and Davao [other than Manila] shall continue to operate within the period March 15 to April 14,” Villaluna said.

PAL will provide further updates and as of this time, the airlines are awaiting the official guidelines in relation to the implementation of the temporary suspension of domestic flights to/from Manila.

The airline said they received rebooking and cancellation requests from their passengers due to concerns over Covid-19.

Meanwhile, Cebu Pacific spokesman Charo Lagamon said passengers travelling to Philippine and international destinations from March 10 to April 30, 2020, are offered free rebooking, placing the full cost of the ticket in a Travel Fund which can then be used as payment for a future booking. The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.

Lagamon said new flights booked from March 10 to April 30 (regardless of travel date and route) can get CEB Flexi for Free. CEB Flexi enables travelers to rebook their flights up to two times, fare difference may apply. Simply select the “CEB Flexi” add-on during booking.